Signnsign

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  • 818-758-4076
  • office@legit.com
  • 3146 Koontz Lane, California
Posted Notice

Refund & Return Policy

We want you to love your order — here's when and how you can return an item or request a refund from Sign n Sign.

Return window 30 days from delivery, standard items only.
Custom items Final sale — unless damaged, defective, or wrong.
Return shipping Customer-paid, unless the error is ours.

This policy explains when and how you can return an item or request a refund.

01

Overview

Because most of what we make is custom-printed to order, some items can't be returned. Please review the sections below. If anything is unclear, email us at customerservice@signnsign.com before ordering.

02

Standard (non-custom) items

Ready-made, non-personalized items may be returned within 30 days of delivery, provided they are unused, in original condition, and in original packaging. Once we receive and inspect the return, we'll issue your refund.

03

Custom & personalized items

Custom stickers, decals, and signs are made specifically for you, so they are final sale and cannot be returned or refunded for change-of-mind reasons. The one exception: if your item arrives damaged, defective, or different from your approved order, you're fully covered — see section 4 for a free replacement or refund. This is standard practice for custom-print products.

04

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within [7] days of delivery at customerservice@signnsign.com with your order number and clear photos. We'll arrange a free replacement or a full refund — your choice.

05

How to start a return or claim

  1. Email customerservice@signnsign.com with your order number and reason.
  2. For damaged/defective items, attach photos.
  3. We'll reply with approval and return instructions. Please don't ship anything back before you hear from us.
06

Return shipping costs

If the return is due to our error (wrong, damaged, or defective item), we cover return shipping. For all other approved returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

07

Refunds

Approved refunds are issued to your original payment method within [5–10] business days after we receive and inspect the return. Your bank or card issuer may take additional time to post the credit.

08

Order changes & cancellations

Because we begin custom orders quickly, you can change or cancel an order only before it enters production. Contact us as soon as possible; once production or printing has started, cancellation may not be possible.

Sign n Sign · Returns & Refunds

Questions about a return or refund? Reach us at:

Email: customerservice@signnsign.com

Phone: +1 469-570-3428

Product Enquiry